All items are shipped via FedEx. We ship Monday through Friday from our warehouse in Massachusets and we do our best to process orders within 1 business day of ordering. We reserve the right to hold and confirm orders if we believe there is an indication that an order may be fraud. Typical shipping times for basic Fedex Group Shipping range from 2 days to 5 days. We now offer complementary basic ground shipping to US addresses on orders $100 or more. We are not responcible for items lost by FedEx. If your item is lost during shipment, we will do our best to put you in contact with FedEx.
Payment / Refund Policy
You have 30 days from the time your order is successfully delivered to request an exchange or return.
All exchanges and returns must first be authorized by speaking to a customer service rep via email or phone. You are responcible for any shipping charges back to us. We also recommend that you insure/track your return just in case.
If you want the refund to be applied to your credit card, there will be a 10% restocking/processing fee.
Or, you can choose to have the amount of your purchase refunded in the form of store credit to avoid the restocking fee.
In both cases you must pay for the return shipping, which we can either deduct from your refund, or we allow you to pay and coordinate shipping on your own.
In all cases the original cost of shipping will not be refunded.