Seller FAQ


How do I get started?

Sweet! You want to start selling! With your valid credit card in hand, follow the basic steps. Sign up, upload products and start selling in a matter of minutes! 


How much does it cost?

At Kixify, setting up your store is completely FREE! We have tied our success to yours. Only when you sell something do we take a small (8%) transaction fee. You win, we win! No listing fees, no setup fees, no monthly fees. 


How many products can I upload?

There is no limit to how many products you can upload, however, we do ask that you consider the flow of your store. Products that are the same, or at least work well together should be grouped.


Do I need a paypal account?

Yes. Paypal is the way you get paid! PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages. With 153 million people out there using Paypal to buy things online, it has quickly become the global standard. It is unbelievably easy to get a paypal business account. You can do that here. Please be sure to review Paypal's Fees per transaction as they are charged immediately upon each purchase.


How does billing work?

Instant Billing via Paypal. Kixify commission will be collected at checkout instantly after each sale.


Who controls my store?

You, you and you! Kixify will give you the tools to edit, track and promote your store, so you can concentrate on your passion. You add the products, and we'll help you promote them! Every seller under our roof benefits from heaps of traffic.


What are store policies?

This is where you, as a seller, communicate with your buyers. You can write a "welcome to your store" message, outline shipping, return, exchange, payment and other policies as well as any other information that might be important to the sale.

How do I refund or cancel an order?

Log into your Paypal account, open the transaction that you want to refund. On the transaction page, there will be a "Refund" button which will refund the payment to the buyer. Once the refund is completed, Kixify will automatically cancel the order and waive any fees associated with the transaction. Refunded orders will be removed from your dashboard and monthly invoice. Simple!


Do I need a business license, Tax ID, or Legal Business Name to upgrade to a PayPal Business account?

You are NOT required to have business license, Tax ID, or Legal Business Name to upgrade to a PayPal Business account. Additionally, PayPal advises if you don't have a Legal Business Name, simply enter something that represents what you're doing. Most of our sellers choose the store name as their business name. This simply protects your personal name from being shared with your buyers. Instead, they will see your business name on their statements and invoices.


Do I have to pay any fees to upgrade my PayPal?

No, upgrading is absolutely free!



Buyer FAQ


What if something goes wrong?

Buy with confidence! Kixify is an official partner of Paypal. We currently use Paypal Payments for all transactions within our marketplace. 


With PayPal, you’re protected from checkout to delivery. Your financial info is never given away to sellers. And if something goes wrong with your order, your eligible transactions will be fully reimbursed.

You're Protected if:

  • 1. Your order never arrives
  • 2. Your order arrives, but it's significantly different than it was described


Purchase Protection covers all your Kixify purchases. You must open a dispute with Paypal within 180 days of your purchase or payment to initiate the Purchase Protection process. 


How do I pay?

You can use a major Credit Card, or your Paypal account to buy. Once you have completed the checkout process, the money goes straight to the sellers Paypal account. That's it!



Shipping, payment & returns?

Each store, has a "store policy" link. This is where a seller will out line all the important information about buying from their store. If you have any further questions, please contact the seller before making the purchase so there is no confusion.